HERE TO HELP
User Experience Support
COMMON ISSUES
NAVAGATION
Standard Movement
Use WASD or the arrow keys to move in the desired direction.
Turn
“Q” & “E” keys or left click and drag your mouse left or right.
Look Up / Down
Left click and drag your mouse up or down.
Run
Hold the “Shift” key while moving in the desired direction.
Teleportation
Right click or click using two fingers on a Touchpad, at the desired destination.
Mute / Unmute
“M” key or click the Microphone icon in the onscreen control panel.
COMMON ISSUES
MICROPHONE
Are you muted?
Click the Microphone icon in the control panel or press the “M” key to mute/unmute yourself.
Enable microphone access in your browser
1. Click the Microphone icon in the address bar of your browser (in Google Chrome click the Padlock icon and then the Microphone icon in the popup window).
2. Enable microphone access.
Refresh the page
Refreshing the page may resolve intermittent audio problems. When the page reloads, check your settings in the Microphone Setup popup window:
1. Follow the prompts to Grant Microphone Permissions.
2. Make sure the “Mute My Microphone” toggle button is unmuted.
3. Make sure the correct microphone is selected from the drop-down menu.
4. When your microphone is working the Microphone icon will show a level when you speak (a blue indicator line rising and falling).
Connect or Disconnect Headphones
Connecting or disconnecting your headphones may resolve issues associated with granting mic permissions to a microphone that is not used.
COMMON ISSUES
CONNECTION ISSUES
Close any windows or apps you are not using
ARVRtise rooms may contain complex 3D models or objects that can increase load time. Close unused windows and apps to free up memory.
Refresh the page
“Q” & “E” keys or left click and drag your mouse left or right.
Switch Browsers
Try loading the room on another browser. ARVRtise is optimized for Chrome, Safari and Firefox (typically in that order of preference).
Join from a different device
Often a newer mobile device, tablet or computer will work better than an older device.
COMMON ISSUES
PERFORMANCE
Close any windows or apps you are not using
ARVRtise rooms may contain complex 3D models or objects that can increase load time. Close unused windows and apps to free up memory.
Refresh the page
Refreshing the page may result in faster loading time.
Enable hardware acceleration
Confirm that hardware acceleration is enabled in your browser. Click here for details and instructions.
Switch Browsers
Try loading the room on another browser. ARVRtise is optimized for Chrome, Safari and Firefox (typically in that order of preference).
Join from a different device
Often a newer mobile device, tablet or computer will work better than an older device.